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Find answers, get support, and learn how to get the most out of SimpleStaff.

Try: "create schedule", "invite team", "shift swap", "seniority rules"

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Getting Started with SimpleStaff

Learn how to set up your team and create your first schedule in under 30 minutes.

Using AI to Build Schedules

Discover how to use natural language to generate compliant schedules automatically.

Managing Team Roles & Permissions

Set up the right access levels for owners, managers, and staff members.

Configuring Union Agreement Rules

Learn how to set up seniority, rest periods, and collective bargaining requirements.

Browse by Category

Getting Started

New to SimpleStaff? Start here to learn the basics.

Scheduling

Master the art of efficient scheduling with our tools.

Team Management

Organize and manage your workforce effectively.

Rules & Compliance

Configure labor rules and ensure compliance.

Billing & Plans

Manage your subscription and payments.

Integrations

Connect SimpleStaff with your other tools.

Common Issues

Quick solutions to frequently encountered problems.

I can't log in to my account
First, try resetting your password using the "Forgot password?" link on the login page. If you still can't access your account, check if your email is correct and ensure you're not using a different sign-in method (e.g., Google vs email). Contact support if issues persist.
My team members aren't receiving invite emails
Ask them to check their spam/junk folder first. Ensure the email address is correct. You can also share the invite code directly—members can enter it at simplestaff.ca/join. If emails consistently fail, contact us to check your domain's deliverability.
The AI schedule isn't following my rules
Double-check that your scheduling rules are properly configured in Team Settings → Rules. Ensure employee qualifications and availability are up to date. The AI only enforces rules that have been explicitly set. Review the schedule generation log for warnings.
Employees can't see their schedules
Make sure the schedule has been published (not just saved as a draft). Check that employees have the correct permissions to view schedules. They may need to refresh their browser or clear their cache if they recently joined the team.
Shift swap requests aren't working
Verify that shift swapping is enabled in your team settings. Both employees must be qualified for each other's shifts. Check that the swap doesn't violate any scheduling rules like rest periods or max hours. Managers may need to approve swaps depending on your settings.

System Status

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SimpleStaff Application
Operational
API Services
Operational
Email & Push Notifications
Operational

Still need help?

Our support team is here to help. We typically respond within 24 hours on business days.

Send us a messagesupport@simplestaff.ca

Average response time: Under 4 hours during business hours

Additional Resources

How It Works

Learn the step-by-step process of using SimpleStaff for your team.

Feature Overview

Explore all the powerful features available to your team.

Plans & Pricing

Compare plans and find the right fit for your organization.