Invoices & Receipts
View, download, and manage your billing history and receipts.
Viewing Your Invoices
Access Billing Settings
Click your profile icon and select "Billing", or navigate to Settings → Billing.
Go to Invoice History
Click the "Invoices" tab to see your complete billing history.
View Invoice Details
Click any invoice to see the full details including line items, taxes, and payment information.
What's Included on an Invoice
Each invoice contains:
| Invoice Number | Unique identifier (e.g., INV-2024-001234) |
| Invoice Date | Date the invoice was generated |
| Billing Period | The date range the invoice covers |
| Plan Details | Your subscription plan and any add-ons |
| Amount | Subtotal, taxes, and total amount |
| Payment Status | Paid, Pending, or Failed |
| Payment Method | Card type and last 4 digits used |
Downloading Invoices
Download a Single Invoice
- 1.Go to Settings → Billing → Invoices
- 2.Find the invoice you want to download
- 3.Click the download icon (⬇) or "Download PDF"
Download Multiple Invoices
- 1.Select the checkboxes next to multiple invoices
- 2.Click "Download Selected" in the toolbar
- 3.A ZIP file with all selected invoices will download
Tip: Need invoices for a specific date range? Use the date filter to narrow down your search before downloading.
Email Receipts
Receipts are automatically sent to the billing email after each successful payment. To manage email receipts:
Change Billing Email
- 1.Go to Settings → Billing
- 2.In the "Billing Information" section, click Edit
- 3.Update the billing email address
- 4.Click Save Changes
Add Multiple Recipients: To send receipts to multiple people (e.g., your finance team), separate email addresses with commas.
Invoice Statuses
Payment was successful. A receipt has been sent to your billing email.
Payment is being processed. This usually resolves within a few minutes.
Payment could not be processed. Please update your payment method.
This invoice has been fully or partially refunded.
Update Company Information on Invoices
To add your company name, address, or tax ID to invoices:
- 1.Go to Settings → Billing → Billing Information
- 2.Click Edit
- 3.Add your company details:
- • Company/Organization Name
- • Billing Address
- • Tax ID / VAT Number (if applicable)
- • Purchase Order Number (optional)
Note: Changes to billing information will appear on future invoices only. Past invoices cannot be modified.
Frequently Asked Questions
I didn't receive my receipt email
Check your spam/junk folder first. If it's not there:
- Verify your billing email is correct in Settings
- Add noreply@simplestaff.com to your contacts
- Download the receipt directly from the Invoices page
Can I get a refund?
Yes, we offer refunds within 14 days of payment if you're not satisfied. Contact support with your invoice number and reason for the refund request.
Why was I charged a different amount?
Amounts may vary due to:
- Prorated charges when upgrading/downgrading mid-cycle
- Applicable taxes based on your location
- Plan changes or add-ons
- Credits or discounts applied
Check the invoice details for a full breakdown.
Have a billing question?
Contact Support