Billing & Plans Guide
5 articles
Manage your SimpleStaff subscription, understand our pricing tiers, and get answers to common billing questions.
Plan Comparison
Free
$0forever
For individuals and small teams getting started
- Up to 15 team members
- Basic scheduling
- Email support
Team
$29/month
For growing teams that need more features
- Up to 30 team members
- Shell templates
- Shift swapping
- Email support
Pro
$79/month
For larger teams with complex needs
- Up to 60 team members
- AI-powered scheduling
- Advanced analytics
- Custom branding
- Priority support
Enterprise
Custom
For organizations with custom requirements
- Unlimited team members
- Union agreement rules
- Custom integrations
- SLA guarantee
- Dedicated account manager
All Articles
💰
Understanding Plans & Pricing
PopularCompare Free, Team, Pro, and Enterprise plans to find the right fit for your organization.
📈
Upgrading or Downgrading
Learn how to change your plan and what happens to your data when you switch.
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Viewing Invoices & Receipts
Access your billing history and download invoices for expense reports.
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Updating Payment Methods
Add, remove, or change your payment method on file.
❌
Canceling Your Subscription
How to cancel and what happens to your team and data.
Billing FAQ
When will I be charged?
You'll be charged when you subscribe to a paid plan, then monthly on the same date. The Free plan never requires a payment method, and you can cancel a paid plan anytime.
Can I switch plans mid-cycle?
Yes! When upgrading, you'll be charged a prorated amount for the remaining days. When downgrading, the change takes effect at the end of your billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Enterprise customers can pay by invoice.
Is there a discount for annual billing?
Yes! You can save 20% by choosing annual billing. Contact our sales team to switch to annual billing.
What happens if my payment fails?
We'll retry the payment and notify you by email. If payment fails after multiple attempts, your account will be downgraded to the Free plan.
Have a billing question?
Our support team can help with invoices, refunds, and account changes.
Contact Support